FixMyStreet Canada Privacy Policy

About this policy

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected.

What we collect

When you submit a report, or create an account with, we collect the following information:

  • your name
  • your email address
  • your phone number

What we do with this information

If you submit a problem, we pass on your contact details, and details of the problem, to the municipality contact responsible for the area where you located the problem. When you submit a report or update, your name is displayed upon the site, but not your email address or phone number.

We will never give or sell your contact information to anyone else, unless we are obliged to by law.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


For common questions and answers regarding privacy, contact, or use the contact form provided on the site.

Effective Date

This policy was last updated the 15 of July, 2011.